Our Privacy Policy & Cookie Policy

Our Privacy Policy provides information on how we store, process and use the data you submit via our website and across our other platforms.

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Our Privacy Policy provides information on how we store, process and use the data you submit via our website and across our other platforms.

Our Privacy Policy & Cookie Policy

Our Privacy Policy provides information on how we store, process and use the data you submit via our website and across our other platforms.

Privacy Policy

Introduction

This privacy notice provides details of how we collect and process your personal data through your use of our website www.niaraagency.com.

By providing us with your data, you confirm that you are over 18 years of age.

Niara Agency is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this notice).

Contact Details

Full name: Rianna Willis trading as Niara Agency
Email address: info@niaraagency.com

It is important that the information we hold about you is accurate and up to date. Please inform us of any changes by emailing info@niaraagency.com.

What Data We Collect, Why, And Lawful Basis

Personal data means any information capable of identifying an individual and does not include anonymised data.

We may process the following categories of personal data. This list is not exhaustive and may vary depending on your interactions with us and the services you request.

Introduction

This privacy notice provides details of how we collect and process your personal data through your use of our website www.niaraagency.com.

By providing us with your data, you confirm that you are over 18 years of age.

Niara Agency is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this notice).

Contact Details

Full name: Rianna Willis trading as Niara Agency
Email address: info@niaraagency.com

It is important that the information we hold about you is accurate and up to date. Please inform us of any changes by emailing info@niaraagency.com.

What Data We Collect, Why, And Lawful Basis

Personal data means any information capable of identifying an individual and does not include anonymised data.

We may process the following categories of personal data. This list is not exhaustive and may vary depending on your interactions with us and the services you request.

1. Communication Data

Includes any messages you send via contact forms, email, social media messaging or other communications. Purpose: Responding to communications, record keeping, and establishing or defending legal claims. Lawful basis: Legitimate interests.

2. Scheduling & Video Conferencing Data

Includes data collected when you book calls via scheduling tools (which may change over time) and data from video calls (sometimes recorded with explicit permission). Purpose: Scheduling and conducting calls, note-taking, training, and service delivery. Lawful basis: Legitimate interests; consent (for recording). Retention: We retain recordings only for as long as necessary for service delivery, training, or legal purposes.

3. Technical Data

Includes IP address, browser type, device info, page visits, time zone, and analytics data. Purpose: Website administration, content delivery, security, performance analysis, and marketing strategy. Lawful basis: Legitimate interests.

4. Marketing Data

Includes communication preferences and consent to receive marketing communications. Purpose: Delivering relevant content and advertising, studying service use, and growing our business. Lawful basis: Consent or legitimate interests.

5. Client Data

If you become a client, we may collect: name, contact info, billing details, and communications records. Purpose: Delivering contracted services and record keeping. Lawful basis: Contract performance. Sensitive Data: We do not collect sensitive data such as health, ethnicity, or political beliefs.

1. Communication Data

2. Scheduling & Video Conf...

3. Technical Data

4. Marketing Data

5. Client Data

How We Collect Your Data

Directly from you: contact forms, email, scheduling, or video calls.

Automatically: cookies and similar technologies.

From third parties: analytics providers (Google), advertising networks (Facebook), or publicly available sources (Companies House, Electoral Register).

Marketing Communications

We only send marketing emails with your consent or where you have not opted out and legitimate interests apply. You can opt out anytime via email at info@niaraagency.com or through links in emails.

Disclosure Of Your Data

We may share your data with:

Service providers (IT, system administration)
Professional advisers (lawyers, auditors, insurers)
Government or regulatory bodies as required
Parties involved in business transfers (sale or merger)

All third parties must process your data lawfully and securely.

International Transfers

If data is transferred outside the EEA, we ensure safeguards via:

Adequacy decisions
Privacy Shield (US-based providers)
Standard contractual clauses
Explicit consent where no other safeguards exist

Data Security

We implement technical and organizational measures to protect personal data and limit access to those who need it.

Data Retention

We retain data only as long as necessary:

Enquiry data: 12 months
Client records: 6 years (for legal/tax purposes)
Marketing data: until consent is withdrawn
Video call recordings: until no longer required for service delivery or training

Anonymised data may be retained indefinitely for research/statistical purposes.

Your Legal Rights

Under data protection laws, you have the following rights in relation to your personal data:

Right of access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your data where lawful
Right to restriction of processing: limit how we process your data
Right to object: object to certain processing, including marketing
Right to data portability: receive your data in a structured, commonly used format
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

For more information about these rights, please visit the ICO guidance page: ICO Individual Rights

To exercise any of your rights, email info@niaraagency.com. Requests are free unless clearly unfounded or excessive.

Third Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Review each third-party privacy notice separately.

How We Collect Your Data

Directly from you: contact forms, email, scheduling, or video calls.

Automatically: cookies and similar technologies.

From third parties: analytics providers (Google), advertising networks (Facebook), or publicly available sources (Companies House, Electoral Register).

Marketing Communications

Disclosure Of Your Data

We may share your data with:

Service providers (IT, system administration)
Professional advisers (lawyers, auditors, insurers)
Government or regulatory bodies as required
Parties involved in business transfers (sale or merger)

All third parties must process your data lawfully and securely.

International Transfers

If data is transferred outside the EEA, we ensure safeguards via:

Adequacy decisions
Privacy Shield (US-based providers)
Standard contractual clauses
Explicit consent where no other safeguards exist

Data Security

We implement technical and organizational measures to protect personal data and limit access to those who need it.

Data Retention

We retain data only as long as necessary:

Enquiry data: 12 months
Client records: 6 years (for legal/tax purposes)
Marketing data: until consent is withdrawn
Video call recordings: until no longer required for service delivery or training

Anonymised data may be retained indefinitely for research/statistical purposes.

Your Legal Rights

Under data protection laws, you have the following rights in relation to your personal data:

Right of access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your data where lawful
Right to restriction of processing: limit how we process your data
Right to object: object to certain processing, including marketing
Right to data portability: receive your data in a structured, commonly used format
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

For more information about these rights, please visit the ICO guidance page: ICO Individual Rights

To exercise any of your rights, email info@niaraagency.com. Requests are free unless clearly unfounded or excessive.

Third Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Review each third-party privacy notice separately.

Cookies Policy

Introduction

This Cookie Policy explains how Niara Agency uses cookies and similar technologies on our website www.niaraagency.com. It describes what cookies are, why we use them, and how you can manage them.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, improve user experience, and provide insights into how the site is used.

Cookies may be set by us (first-party cookies) or by third-party services integrated into our website (third-party cookies).

Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the website to function. They enable core features like security, page navigation, and access to secure areas. These cookies cannot be turned off.

b) Functional Cookies

These cookies allow enhanced functionality, such as embedded scheduling tools (e.g., Calendly) and video conferencing integrations.

c) Analytics Cookies

These cookies help us understand website usage, visitor behavior, and the effectiveness of our content and marketing.

d) Marketing Cookies

These cookies may be used to deliver relevant advertisements or marketing communications.

Managing Your Cookie Preferences

You can manage your cookie preferences using your browser settings. You can block or delete cookies, but some parts of the website may not function properly if you do so.

Third-Party Cookies

Our website may include cookies set by third-party services for analytics, marketing, or security purposes. Key third parties may include:

Google Analytics
Calendly
Facebook Pixel

We do not control these cookies and recommend checking the third-party privacy policies for more information.

Retention of Cookies

Cookies remain on your device for a set period or until deleted. Session cookies are removed when you close your browser. Persistent cookies remain for a set period to support functionality or analytics.

Changes to This Cookie Policy

We may update this policy from time to time. The latest version will always be available on our website.

For questions about this Cookie Policy, please contact us at info@niaraagency.com.

Introduction

This Cookie Policy explains how Niara Agency uses cookies and similar technologies on our website www.niaraagency.com. It describes what cookies are, why we use them, and how you can manage them.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, improve user experience, and provide insights into how the site is used.

Cookies may be set by us (first-party cookies) or by third-party services integrated into our website (third-party cookies).

Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the website to function. They enable core features like security, page navigation, and access to secure areas. These cookies cannot be turned off.

b) Functional Cookies

These cookies allow enhanced functionality, such as embedded scheduling tools (e.g., Calendly) and video conferencing integrations.

c) Analytics Cookies

These cookies help us understand website usage, visitor behavior, and the effectiveness of our content and marketing.

d) Marketing Cookies

These cookies may be used to deliver relevant advertisements or marketing communications.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, improve user experience, and provide insights into how the site is used.

Cookies may be set by us (first-party cookies) or by third-party services integrated into our website (third-party cookies).

Managing Your Cookie Preferences

You can manage your cookie preferences using your browser settings. You can block or delete cookies, but some parts of the website may not function properly if you do so.

Third-Party Cookies

Our website may include cookies set by third-party services for analytics, marketing, or security purposes. Key third parties may include:

Google Analytics
Calendly
Facebook Pixel

We do not control these cookies and recommend checking the third-party privacy policies for more information.

Retention of Cookies

Changes to This Cookie Policy

We may update this policy from time to time. The latest version will always be available on our website.

For questions about this Cookie Policy, please contact us at info@niaraagency.com.

Introduction

This Cookie Policy explains how Niara Agency uses cookies and similar technologies on our website www.niaraagency.com. It describes what cookies are, why we use them, and how you can manage them.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, improve user experience, and provide insights into how the site is used.

Cookies may be set by us (first-party cookies) or by third-party services integrated into our website (third-party cookies).

Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the website to function. They enable core features like security, page navigation, and access to secure areas. These cookies cannot be turned off.

b) Functional Cookies

These cookies allow enhanced functionality, such as embedded scheduling tools (e.g., Calendly) and video conferencing integrations.

c) Analytics Cookies

These cookies help us understand website usage, visitor behavior, and the effectiveness of our content and marketing.

d) Marketing Cookies

These cookies may be used to deliver relevant advertisements or marketing communications.

Managing Your Cookie Preferences

You can manage your cookie preferences using your browser settings. You can block or delete cookies, but some parts of the website may not function properly if you do so.